FAQs
Quick answers to common questions.
Who can use OnlineMeds?
Anyone 18 or over who is in Australia.
Can I get weight loss medication through OnlineMeds?
Yes. Our doctors can prescribe weight loss medication when it's right for you. Your eScript is sent straight to your phone.
Can I ask for a specific medication?
Yes. Tell us which one when you start, and talk it through with your doctor.
Can I choose video or phone?
Yes, choose either when you request your consult. Video works on your phone, tablet or computer.
Do I need to book an appointment?
No. Pay for your consult and you join the queue. The next free doctor calls you. You can also choose a later time that suits you.
How long until a doctor calls?
We call as soon as a doctor is free. You can see your place in the queue in your account, and we notify you when your doctor is ready.
Am I guaranteed a prescription?
No. Your doctor will only prescribe if it's right for you.
Can you update my GP?
Yes. Just ask and we'll send them a summary.
Which pharmacy can I use?
Any pharmacy you like. Your eScript works anywhere in Australia.
Can I cancel?
Yes. Log in and go to Consults. You get a full refund any time before a doctor takes your request.
What if I miss the call?
We try 3 times. After that, tap Call me again in your account. You won't pay again.
What if I feel unwell after my visit?
In an emergency, call 000. Otherwise, tell us through Report a side effect in your account, or see your GP.
How do I make a complaint?
See our complaints page for how to reach us.
How much does it cost?
You see the consult fee before you book. There is no Medicare rebate. Medication is paid for separately at the pharmacy.
Do I need a referral?
No. You can see a OnlineMeds doctor without a referral.
Is there a OnlineMeds app?
Yes. Open onlinemeds.com.au on your phone and add it to your home screen. It opens like an app and can send you notifications about your consults, messages and eScripts. On iPhone, tap Share in Safari, then Add to Home Screen.
Still need help? Email chrisbmosely@gmail.com.